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FAQ Topics for Service Levels
 What are the service levels you operate to?
   

The generic service levels we operate to are

  • Respond to client requirements within 2 working days
  • Respond to queries within 24 hours
  • Shortlist SP’s if contracted, in 10 weeks

These might vary depending on the nature of the query and the contractual terms we get in with our clients.


 
 
 
     
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